FAQs

+What hours are you open?

Altus Cancer Center’s operational hours are:

  • Monday – Thursday 8 am – 4:30 pm
  • Friday 8 am – 12 pm (noon)


+Where are you located?

Baytown Location

Altus Cancer Center is located on the Altus Baytown Hospital Campus. We are conveniently located on the end of the facility with a separate entrance. We are easily accessible off of Garth Road and located between Manor Drive and W. Baker Road. Our physical address is 1626 W. Baker Rd., Baytown, TX 77521.

Beaumont Location

Altus Cancer Center is conveniently located on N 11th St. between Broadway and Liberty. Our physical address is 310 N 11th St., Beaumont, TX 77702.


+Do I have to pay for parking?

Parking is free and is located right outside the front entrance of the cancer center.


+Do I have to have a cancer diagnosis to be seen at your center?

No, should you have an abnormal test, like a CT scan or MRI that shows something that might be cancer; you can be seen at the Altus Suspicion of Cancer Clinic.


+Do I have to have a referral to be seen at your facility?

Patients that have a cancer diagnosis or something that looks suspicious of cancer can self-refer into the Altus Cancer. However, if you have an insurance plan that requires a referral, the referral will need to be obtained prior to you being seen at the center.


+How do I make an appointment?

In Baytown call 281-837-7600 x2241 to make an appointment. In Beaumont call 409-981-5510 to make an appointment. Please ask your physician’s office to send your medical records to us prior to your first visit.


+How do I need to prepare for my first appointment at the Center?

The best way to come prepared to your first appointment is to complete our new patient forms in advance and bring them with you.

You will need to bring the following information and items with you:

  • Driver’s License
  • Insurance Card
  • Medication that you are currently taking
  • Sweater in case you get cold
  • Be prepared to be at the center for 1-2 hours
  • Please plan to arrive 30 minutes prior to your scheduled appointment to complete any required paperwork


+Do you accept my insurance plan?

We contract with major insurance carriers and file claims with all your insurance companies. For more details contact Altus Cancer Center. Please call us for the Baytown center at 281-837-7600 x2241 and for the Beaumont center at 409-981-5510 to speak with our Patient Advocate and she will be able to discuss if we are on your insurance plan.


+Is it alright if I don’t come to my appointment alone?

We prefer and encourage you to bring a family member or close friend with you for your first visit and for subsequent visits, as well. Patients are often naturally anxious about their condition and may not be feeling their best. You will be receiving significant amounts of new information during your visit. You may find that having another person there to act as an extra pair of “ears,” to take notes, to ask questions you might not think of at that moment — and to afford you emotional support — very beneficial.


+Is there any paperwork that I can complete prior to my appointment?

New patient forms are available on the website that you can download and complete prior to your visit. At the time your appointment is scheduled, a New Patient Packet can be placed in the mail to you for you to complete in the privacy of your home.


+I need my records sent by another provider. Is there a form I should complete?

Yes. We are required to obtain your written authorization for any use or disclosure of your protected health information (PHII). You can view and print the Release of Medical Records form or you can request a copy by calling our office in Baytown at 281-837-7600 x2241 or Beaumont at 409-981-5510.


+Can my family and I tour your center prior to scheduling an appointment?

Yes! If you would like to tour the Cancer Center, please come in between the hours of 8 am – 3 pm Monday – Thursday. We invite you to find out more about our comprehensive services and commitment to patient care by visiting our state-of-the-art, convenient and comfortable locations near you.


+What you should bring to first appointment?

In order to provide you with the most appropriate and effective cancer care, it is important that we understand your medical history and the nature of the previous care you have received. Please bring the following items to your first appointment:

Medical Records: Please arrange to have your previous test results and reports provided to us. Some doctors and clinics can directly send them to us on your behalf. Others will give these records to you so that you can bring them on your first visit. Examples of medical records include:

Your actual diagnostic films and related reports including x-ray, CT, or other tests ordered by your physician(s). These films and reports can be obtained from the radiology department at the facility where your tests were taken.

If you have already been diagnosed with cancer, a pathologist has probably made a diagnosis by reviewing a biopsy or tumor specimen under a microscope. Please make sure that we receive the relevant written reports. You can obtain these reports from the pathology department at the medical facility where your biopsy was performed.

Referring Physician Information: It is critical for your Radiation Oncologist to communicate directly with your primary care and/or referring physician(s). This allows information to be shared in order to determine the best treatment for your disease. Please bring any authorizations and referrals with you, and be sure to have with you the contact information for your other doctors.

Insurance and I.D. Cards: Please bring your insurance card and driver’s license or picture I.D. If your insurance company requires that you have a referral for your first visit, please make sure that your referring doctor has done so.

We will quickly verify your insurance coverage and benefits and let you know of any out-of-pocket expenses you will incur at the time of the visit. If we cannot validate your referral or insurance coverage prior to your first appointment, we may need to reschedule your appointment or you may be financially responsible for your visit.
We will file your insurance claims on your behalf and help you with questions or concerns regarding payment of your bill.

Questions and Concerns: On your first visit, you may find it helpful to bring a written list of questions to review with your physician. We will allow whatever time is necessary to answer all of your questions and for consultation about your condition and treatment plan.

Forms: Please bring all completed forms as listed under Forms.

New Patient & Family History Form: On your first appointment, you will be asked to complete a New Patient & Family History questionnaire. You can save time on your first visit by printing and completing this form and bringing it with you.

Medications: Please bring a complete, up-to-date list of all medications you take or bring the bottles and packages with you, or you can bring your completed Medication & Allergy List form.

+What you can Expect?

Your first appointment will be comprehensive, so you should plan to spend two or three hours with us. Please arrive about 15 minutes before your appointment to register and review/sign a few forms. You may find the temperature to be a little cool, so please bring a sweater with you.

Every effort will be made to explain your diagnosis and initial treatment plan during your first visit. However, sometimes a follow-up visit is necessary for this. Most likely radiation treatment will not begin on your initial visit.

Treatment plans can be complex, so you may find it helpful to bring another person with you. We also encourage you and your family to ask questions about any information that is not clear or that you want to learn more about.

Your initial appointment may include:

  • A comprehensive meeting and evaluation with your physician
  • Additional tests may need to be scheduled for an accurate diagnosis that will guide your treatments
  • A meeting with your nurse and other members of your medical team
  • A meeting with your financial counselor to discuss your insurance and billing
  • Tour of the facility